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  • CAN I USE ARTISTA MASCARA YEAR-ROUND WITHOUT DAMAGING MY EYELASHES?
    ARTISTA mascaras are formulated with BEAUTY plus CARE to not cause damage to the eyelashes. It is strongly recommended that you remove mascara with Artista - Anti-Microbial™ Makeup Remover Wipes, Clarifying Tea Tree such or the natural makeup remover Artista - Polyester Cloth™ Makeup Eraser. To receive personalized recommendations, please contact a Customer Care Representative of the ARTISTA Online Boutique by calling 971.4.225.6038, 24/7.
  • CAN I USE A MOISTURIZER BEFORE APPLYING ARTISTA SUNSCREEN?
    There is no contraindication against this; in fact, sunscreen is a complementary step for daily skincare products. We recommend that you apply your usual moisturizer in the morning, wait a few minutes, then apply your ARTISTA sunscreen.
  • Does Artista test on animals?
    We are proud to say we do not do any animal testing. Artista is a vegan and cruelty-free brand and through a long-standing commitment to creating pure, effective, cruelty-free products of the highest natural quality, we have built a loyal consumer base!
  • HOW DO I FIND MY IDEAL ARTISTA FOUNDATION?
    We invite you to visit the Foundation Match-Up section of our website to select your formula based on the finish and coverage you desire. ARTISTA foundations are available in matte, semi-matte, natural and velvet finishes, with coverage that ranges from sheer to full. You may also contact a Customer Care Representative of the ARTISTA Online Boutique by calling 971.4.225.6038, 24/7, or visit an authorized ARTISTA retailer where our beauty advisors are available to assist you.
  • How can I tell if my Artista product is authentic?
    If you are having difficulty figuring out if your Artista product is authentic, please specify your QR code to check your product authenticity. Please Input reference code(ex. 210922981209) or send us an email on our contact us form! We will request some information on the bottle. Click here https://www.checkartistacosmetic.com/
  • HOW DO I APPLY ARTISTA BLUSH?
    Select light shades to illuminate the complexion, and dark shades to structure the face. Apply light shades of blush with a brush to the tops of cheekbones, and apply dark shades to the hollow area below the cheekbones. This contouring effect will add depth to your makeup. You may also contact a Customer Care Representative of the ARTISTA Online Boutique by calling 971.4.225.6038, 24/7, or visit an authorized ARTISTA retailer where our beauty advisors are available to assist you.
  • HOW DO I SELECT ARTISTA FOUNDATION?
    You should select a foundation based on your desired makeup results, as well as your skin profile. Knowing your skin type well is important for selecting a foundation texture (fluid, cream or compact) that suits you best. The skin should feel comfortable and free when wearing foundation. You should always select a shade one level lighter than your natural skin tone to boost its luminosity. In general, foundation that looks dark on the skin does not compliment the complexion. Do you want to create a sophisticated or more relaxed look? We do not dress the same way for the office, going out at night or relaxing on the weekend. The same is true for the complexion: makeup results can vary to suit our moods and desires. You can contact a Customer Care Representative either online or by telephone at 971.4.225.6038, 24/7, so that we may assist you in your search.
  • HOW CAN I MAKE MY ARTISTA LIPSTICK LAST LONGER?
    Use a lip liner to outline your lips and add color before applying lipstick. This will help the color adhere much better. Next, apply your lipstick. Blot any excess with a paper tissue, and very lightly dust your lips with powder. Finally, apply your lipstick once more. This will significantly extend its wear. One final recommendation: we recommend using ARTISTA SMART FIX CONCEALER + ARTISTA the SMART LIP PENCIL before shading your lips with any Lipstick. As soon as it is applied, the comforting lip pencil texture transforms into a matte finish for optimal application of lipstick. You may also contact a Customer Care Representative of the ARTISTA Online Boutique by calling 971.4.225.6038, 24/7, or visit an authorized ARTISTA retailer where our beauty advisors are available to assist you.
  • HOW DO I APPLY ARTISTA MAKEUP FOR EVENING WEAR?
    Makeup is applied differently for the evening than for daytime wear. For evening wear, choose a lighter shade of foundation to boost radiance. You can also emphasize your eye makeup or lipstick, which will stand out even better when paired with lighter foundation. You may also contact a Customer Care Representative of the ARTISTA Online Boutique by calling 971.4.225.6038, 24/7, or visit an authorized ARTISTA retailer where our beauty advisors are available to assist you.
  • HOW CAN I FIND MY ARTISTA SIGNATURE MAKEUP “STYLE”?
    Makeup often reveals our personalities or simply reflects our current moods. In reality, finding your own style means knowing how to select what looks good on you and what is to your liking from among the trends. There are some essential rules that don't change, for example, which foundation you should choose. Next, create the rest of your look based on your mood, desires, the season and the messages that you want to send to those around you. There are two ways to approach makeup: The first is a more understated approach, which focuses on enhancing your own beauty and natural radiance; the second is more free and spontaneous, a way of expressing your current mood. To receive personalized recommendations, please contact a Customer Care Representative of the ARTISTA Online Boutique by calling 971.4.225.6038, 24/7.
  • WHY ARE SOME ARTISTA PRODUCTS DISCONTINUED?
    Because ARTISTA is at the forefront of colour, we have to retire certain shades and limited-edition products to make room for new creations and collections each season. Other products are discontinued for various reasons, such as a change in market demands or ARTISTA introducing an updated, enhanced product line that effectively replaces an existing line. However, if you have specific questions about a product you can’t locate online, an ARTISTA Customer Care Representative can recommend a replacement. Please call 971.4.225.6038, 24/7.
  • HOW CAN I FIND OUT THE ARTISTA INGREDIENTS OF A PRODUCT?
    Ingredients are listed on the packaging of ARTISTA products. If you have an additional inquiry that is not satisfied by the package information, you may also contact a Customer Care Representative of the ARTISTA Online Boutique by calling 971.4.225.6038, 24/7.
  • IN WHICH ORDER SHOULD I USE ARTISTA SKINCARE PRODUCTS?
    As a general rule, use them in the following order: cleanser, lotion, serum (if your recommended regimen includes two serums, we recommend using one at night and one in the morning), followed by your daily moisturizer. However, this order may vary with certain specialized products. You may also contact a Customer Care Representative of the ARTISTA Online Boutique by calling 971.4.225.6038, 24/7, or visit an authorized ARTISTA retailer where our beauty advisors are available to assist you.
  • HOW DO I SELECT THE RIGHT ARTISTA SKINCARE PRODUCTS FOR MY SKIN?
    A skincare product is most effective when it targets the skin’s needs precisely. To choose the best-suited products and to identify the care that meets your expectations, we recommend receiving a personalized consultation. Developed by ARTISTA Research, it takes into account your lifestyle and skin characteristics to provide product recommendations that are completely adapted to your skin profile. You may also contact a Customer Care Representative of the ARTISTA Online Boutique by calling 971.4.225.6038, 24/7, or visit an authorized ARTISTA retailer where our beauty advisors are available to assist you.
  • HOW OFTEN SHOULD I USE ARTISTA FACIAL MASK?
    There are several different types of masks available to meet the skin's various needs. As a general rule, you can use a mask 1 to 3 times a week. If you are looking for a more targeted treatment that is adapted to your skin's specific needs, we recommend that you visit an authorized ARTISTA retailer to receive tailored assistance from a beauty advisor. To find the retailer nearest you, please refer to our Store Locator section. You may also contact a Customer Care Representative of the ARTISTA Online Boutique by calling 971.4.225.6038, 24/7.
  • HOW DO I CHOOSE ARTISTA POWDER SHADE?
    The creators of ARTISTA makeup always recommend (just as for foundation) selecting a powder that is one shade lighter than your natural skin tone, in order to brighten the complexion and boost its transparency. To receive personalized recommendations, please contact a Customer Care Representative of the ARTISTA Online Boutique by calling 971.4.225.6038, 24/7.
  • HOW CAN I EXTEND THE WEAR OF MY ARTISTA EYESHADOW?
    Do not apply moisturizer to your eyelids. Absorb any excess oil with a paper tissue, then lightly dust your eyelids with loose powder or Artista - SmartfIX™ Liquid Concealer, No Transfer & Matte Finish. To lengthen the wear of your eyeshadow, you can also dampen it with water before applying it. Make sure that your applicator is thoroughly dry before placing it back in the compact. To receive personalized recommendations, please contact a Customer Care Representative of the ARTISTA Online Boutique by calling 971.4.225.6038, 24/7.
  • HOW CAN I PREVENT MY ARTISTA MAKEUP FROM COMING OFF OVER THE COURSE OF THE DAY?
    The two most frequent causes of this are choosing an ill-suited texture or not properly preparing the skin. Makeup bases help provide flawless wear. Here is a tip: if you are going out at night and are afraid your skin might look oily, quickly rub an ice cube over your face, then blot your skin dry with a paper tissue. This will set your makeup in place and boost your radiance: magic! To receive personalized recommendations, please contact a Customer Care Representative of the ARTISTA Online Boutique by calling 971.4.225.6038, 24/7.
  • What is the expiration date on Artista skincare products?
    Most of our skincare products, except our medicated options, DO NOT have expiration dates. Our skincare products are all natural and have a natural preservative (grapefruit seed extract) that does not expire. However, we do recommend usage within two years of opening.
  • What is the difference between ARTISTA's Anti-Photoaging Sunscreen and ARTISTA's Sun Fluid Sunscreen?
    Q: What is the difference between ARTISTA's Anti-Photoaging Sunscreen and ARTISTA's Sun Fluid Sunscreen? A: Both ARTISTA's Sun Fluid Sunscreen and ARTISTA's Anti-PhotoAging Sunscreen provide superior sun protection and anti-aging benefits. Both products are photoprotective and help prevent sunburn and skin cancer, making them the perfect sunscreen to protect your face and body from sun damage. It provides broad-spectrum protection from UVA and UVB rays and is perfect for all skin types. They are both formulated with Glycyrrhizin Acid which supports skin’s own DNA repair mechanism. They are also everyday facial and body sunscreen for all skin types easily applied and absorbed in an instant. Both are non-greasy finished and leave the skin silky-smooth. It provides broad-spectrum protection from UVA and UVB rays and is perfect for all skin types. The main difference between the two products is their focus, texture and the country of origin. On the other hand, the Anti-photoAging Sunscreen (blue packaging tube) is made in Japan while the Sun Fluid Sunscreen (yellow packaging tube) is made in France. ARTISTA's Anti-PhotoAging Sunscreen is formulated without: Our sunscreen is designed for those who are looking for an extra boost of anti-aging benefits. It contains powerful antioxidants that help to protect the skin from free radicals and other environmental stressors. It also contains ingredients that help to boost collagen production, which helps to keep the skin looking firm and youthful. During 2020 and so far in 2021, ABK Cosmetics and Perfumes LLC work on collaboration with diverse individual to conduct a sunscreen compatibility testing including Marichel Gallero made pledges to her GDAS Team to improve brand awareness and introduce the Japanese sunscreen Anti-photoaging to UAE working professionals too; more than 30 individuals are voluntarily using our sunscreen and receive very good feedback regarding the quality of our sunscreen. The Artista Sun Fluid SPF50+ PA++++ 30ml is a high-performance French made sunscreen designed to protect your skin from both UVA and UVB rays. It uses Advanced Spectral Technology which combines broadband and photostable UVA/UVB filters for maximum protection. It has a light texture that is more serum-like and won't leave any white cast. It helps reduce dark spots and unify the complexion while neutralizing free radicals caused by UV and HEVIS light. All ingredients are manufactured from 99% natural origin. Manufactured with 100% of renewable energies. VEGAN serum with 98% Natural Origin. Overall, both products are excellent choices for anyone who is looking for a high-quality sunscreen that provides superior sun protection and anti-aging benefits.
  • What is Artista standard batch code?
    The Artista batch code helps you to determine the manufacture date of cosmetics, skincare, haircare and bodycare by the batch code or lot number, and provides general information about product shelf life. Artista standard batch code reading of expiry is to identify the batch in which the product was produced. If the product is not made in a batch, then the code should enable the date and place of manufacture to be identified. Click here https://www.artistacosmetic.com/batchcode Please notice that the given shelf life period is common and not applicable for all of the products. You should carefully read the recommendations for each particular product (provided directly on the container, printed on the packaging, or published on company’s web site) and follow them. Click here https://www.checkartistacosmetic.com/
  • What are the benefits of ARTISTA sunscreen?
    Q : What are the benefits of ARTISTA sunscreen? A: ARTISTA sunscreen is an everyday facial and body sunscreen that is suitable for all skin types. It is easily applied and is absorbed in an instant. Both are non-greasy finished and leaves the skin silky-smooth.
  • What are your eyewear, bodycare, haircare, makeup and skincare made from?"
    All Artista Natural skincare products are 98% natural origin ingredienst.
  • Why my Artista primer serum Azeloglycina has turned slightly yellow?
    Variations in color and clarity within our products can be expected due to the naturally occurring ingredients we use. In addition to being a natural ingredient, Artista primer serum Azeloglycina is also a seasonal item, and variations will occur during our cold press process. You can rest assured your Artista product is still safe to use despite these variations. It's normally for such of products with high percentage of active ingrédients. As we know that as the vitamins this azeloglycina can oxidize the product, that become yellowish with time. The fact that Artista primer serum azeloglycina makes the product become yellowish this doesn't affects the efficacity of the product.
  • Why is my packaging different?
    Artista is proud to be a newbie in cosmetics industries and as our company continues to grow, our packaging will undergo slight changes. You’ll find our newest packaging reflects the trusted anti-fake sticker (each code is unique and not repeated) as well as updated label changes. Click here https://www.checkartistacosmetic.com/
  • Where are ARTISTA cosmetics manufactured?
    FAQ: Q: Where are ARTISTA cosmetics manufactured? A: ARTISTA cosmetics are manufactured in different factories around the world, including Japan and France. However, both are formulated with Glycyrrhizin Acid which supports skin's own DNA repair mechanism.
  • Where can I find the Artista Batch code?
    The code is usually printed directly on the bottom of the container or somewhere near it; you can also try to find it on the product packaging. It's a 4digit numbers and letters. Check here https://www.artistacosmetic.com/batchcode
  • Where is the Vitamin E in the Artista products derived from?
    Artista products are gluten free and free of soy allergens. The source of Vitamin E is derived from Tocopherol, an organic chemical compound.
  • WHAT ARE MY PAYMENT OPTIONS? CAN I PAY WITH AN INTERNATIONAL CREDIT CARD?
    The following credit cards are accepted: American Express, MasterCard, Visa, Discover, and Diners Club , along with major international credit cards from the following countries: Argentina, Aruba, Australia, Austria, Bahrain, Bangladesh, Barbados, Belgium, Brazil, Brunei, Bulgaria, Cambodia, China, Cyprus, Czech Republic, Egypt, France, Germany, India, Indonesia, Italy, Japan, Jordan, Kuwait, Luxembourg, Maldives, Nepal, Oman, Philippines, Poland, Qatar, Romania, Russian Federation, Saudi Arabia, South Africa, South Korea, Sri Lanka, Taiwan, Thailand,Turkey, U.S.A, United Arab Emirates and United Kingdom. We accept COD's only in United Arab of Emirates. We’re sorry, but we do not accept: Gift Cards, CODs, personal checks, money orders and international credit cards from countries not listed above. If you use an international credit card to place an order on artistacosmetic.com, you must ship to a U.A.E. address. Currently, we cannot ship to all International address. When ordering on artistacosmetic.com, please provide a domestic telephone number, and use your U.A.E. shipping address as your billing address. Important information: For your security, your billing name and address must match that of the credit card used for payment, except for international credit cards. We reserve the right to cancel any order that does not meet these criteria.
  • WHAT ARE MY SHIPPING OPTIONS?
    FedEx 2 Day shipping is complimentary with all orders*. FedEx 2 Day orders placed by 4:00pm UAEST on a business day will be processed and shipped the same day, then delivered within 2 business days following the ship date. Orders placed after the designated cut-off times will be processed and shipped the next business day. Business days are Saturday-Thursday, excluding U.A.E holidays. We cannot ship to international addresses. Please call us at 00971.55.851 if you have any questions. For all current shipping offers, please refer to Benefits of ARTISTA
  • WHAT ARE MY SHIPPING OPTIONS?
    FedEx 2 Day shipping is complimentary with all orders*. FedEx 2 Day orders placed by 4:00pm UAEST on a business day will be processed and shipped the same day, then delivered within 2 business days following the ship date. Orders placed after the designated cut-off times will be processed and shipped the next business day. Business days are Saturday-Thursday, excluding U.A.E holidays. We cannot ship to international addresses. Please call us at 00971.55.851 if you have any questions. For all current shipping offers, please refer to Benefits of ARTISTA
  • I received a defective/damaged item, can I get a refund?"
    In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.ings and press "Manage Questions" button.
  • I received a wrong item, how can I return it?"
    In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 15 day returns.
  • When are ‘Returns’ not possible?
    There are a few certain scenarios where it is difficult for us to support returns:
  • I have changed my mind; can I return what I have bought?
    If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have up to 15 days to return them, keeping the below rules in mind:
  • What if I bought an item from outside UAE through international shipping service offered by artistacosmetic.com and I want to return it?
    In case you bought an item from one of the following countries: Saudi, Jordan, Lebanon, Oman, or Bahrain through international shipping you will be able to drop the item to your nearest courier station and you will handle returning the item back.
  • What are the items that cannot be returned?
    The items that can not be returned are: Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable items.
  • Can I return my item after 15 days?
    There may be situations in which you were not able to return items within the 15 days, in such cases please contact our Customer Service Team ((+971)-4-225 6038) or through the Contact Us page to file a complaint. Complaints are handled on case by case basis. However, all acceptable returns as per Consumer Protection Laws will honor the outlined duration.
  • How can I receive a refund if I paid by Credit Card?
    If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement or Cash U, depending on individual’s bank process.
  • I paid through Cash on Delivery, how will I receive a refund for my item?"
    If you have paid through Cash on Delivery (COD), the money would be refunded in the form of Artista credit and will be credited to your Artista Wallet balance. From your Artista Wallet balance, you can either easily make new purchases on Artistacosmetic.com or simply transfer the credit balance to your personal bank account. For security purposes, the name on the bank account and on your Artistacosmetic.com and Account must be the same.
  • Can I Replace or Exchange an item rather than a refund?
    Yes, you can exchange an item of Artista; however you can exchange only if the Product is not used, damaged, or it's in the same condition as you received.
  • I lost the Original Packing in which I received the item, how can I still return it?"
    We accept return of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it, however in this case, please check the Help Center for more information.
  • What does it mean by ‘Retail Packaging’ never opened (Sealed & Closed Box)?
    A brand-new, unused, unopened, undamaged item in its original packaging. Packaging should be the same as when it was delivered to you.
  • Can I return an item through my courier company or personally drop it anywhere?
    Yes, you can return the item to us on your chosen assigned courier services.
  • Who pays for the shipping charges when I return an item?
    You can return an item within 15 days from delivery date, were by ARTISTACOSMETIC.com will not be responsible the shipping charges.
  • Where can I find the pre-paid shipping label / Air Waybill?
    Once you place a request to return an item, your shipping label / Air Waybill will give to you via your chosen courier service provider.
  • What is Artista return policy?
    At Artista's Cinema Makeup, we want to make sure you are completely satisfied with your products! If you have any questions or concerns about your recent purchase, please email us. Please note: all items must be within a 45-day purchase window to be eligible for a refund.
  • HOW CAN I FIND THE PRICES OR GET OTHER INFORMATION ABOUT ARTISTA EYEWEAR, HAIR CARE, SKINCARE AND BEAUTY PRODUCTS?"
    Prices for ARTISTA products are listed in the ARTISTA Online Boutique. Since prices for ARTISTA products are not fixed, authorized ARTISTA retailers are free to set their own resale prices. You can contact a Customer Care Advisor either online or by telephone at 971.4.225.6038, 24/7, so that we may assist you.
  • HOW CAN I RECEIVE RECOMMENDATIONS ABOUT ARTISTA PRODUCTS?
    You can contact a Customer Care Advisor either online or by telephone at 971.4.225.6038, 24/7, so that we may assist you. For questions about our makeup products, you can also refer to our Makeup Tutorials. Our beauty advisors are also available to assist you in all authorized ARTISTA retailers.
  • HOW CAN I RECEIVE A CATALOG OR BROCHURE ABOUT ARTISTA FRAGRANCES AND BEAUTY PRODUCTS?
    ARTISTA publish catalogs or brochures for its cosmetic products. You can find the most complete and up-to-date information about our products by browsing our website. You may also contact a Customer Care Representative of the ARTISTA Online Boutique by calling 971.4.225.6038, 24/7, or visit an authorized ARTISTA retailer where our beauty advisors are available to assist you.
  • Where can I find Artista products?
    You can find Artista products using your Store Locator. You can also check our authorized chain retailers to see if Artista is available in your country!
  • Where can I get Artista sample products to try out?
    Although we do not have samples available here to send you, most of the larger stores that sell our brand offer displays of our product line to help you choose the product that is right for you. From time to time, some stores will offer special promotions on our products, too.
  • How do I get in touch with PR?
    Thank you for thinking of Artista's Cinema Makeup! Unfortunately, we do not have any influencer collaborations available at the moment. But if you're located in Middle East Region and Central Asia Region, you may get in touch to our Middle East main distribution https://instagram.com/abkcosmetics Feel free to continue to share your experience us on social media, and tag @artistacosmetic
  • HOW DO I CARE FOR SENSITIVE SKIN?
    ARTISTA Research has made sensitivity a subject of study. This research has revealed that several different types of sensitivity exist: contact sensitivity, environmental sensitivity, and sun sensitivity. In order to determine yours more precisely, we recommend that you receive a personalized consultation, which will provide you with the most targeted product recommendations. You may also contact a Customer Care Representative of the ARTISTA Online Boutique by calling 971.4.225.6038, 24/7, or visit an authorized ARTISTA retailer where our beauty advisors are available to assist you.
  • AT WHAT AGE SHOULD I START TREATING THE SIGNS OF AGING?
    Starting at age 25, cellular renewal slows down and early signs of aging set in, which are at first invisible. To receive personalized recommendations, please contact a Customer Care Representative of the ARTISTA Online Boutique by calling 971.4.225.6038, 24/7.
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